Privacy & Security Policy
At Story Mama, any personal information collected by us is strictly for our own information and is never sold, exchanged or given to any third party organisation. Your information is never disclosed to overseas recipients. We strive to collect any personal information in an open and transparent manner. Our purpose for storing your details relate solely to processing your orders and staying in contact with you for marketing purposes.
You have the ability to keep your personal information up to date by logging into your account here
Story Mama collects the following confidential information from account holders and stores them securely on our customer database which is hosted here in Australia:
Name, Email address, Telephone Number, Delivery Address.
You have the ability when purchasing from Story Mama to check out as a guest in which case personal information is not held on our customer database.
Newsletter Subscribers: You have the ability when making a purchase from Story Mama to subscribe to our newsletter for regular (weekly) updates. You will always be given the option to unsubscribe on our marketing material.
Story Mama uses Google Adwords and Google Adwords remarketing to advertise online.
Story Mama uses Facebook and Instagram advertising and remarketing.
Third-party vendors, including Google, show our ads on sites across the internet.
We take your privacy seriously and are committed to protecting your personal information. Should you have any concerns or questions about our management of your personal information, please contact us on [email protected] Should you wish to make a complaint about a breach of the Australian Privacy Principles by Story Mama please contact [email protected]
We take security seriously at Story Mama so we secure and encrypt your personal information to protect it from fraudulent use. This is done using a secure server using 256 bit SSL and 2048 bit CSR encryption. Our website also carries SSL (Secure Socket layer) certification which is best practise for online stores. Credit Card information is not stored on our Customer Database.